Product or account support
For sign-in, workspace access, booking, reminders, inbox, or waitlist questions, include your clinic name, a short description, the time the issue occurred, and a screenshot with patient details hidden.
Email product supportWhatsApp connection support
For Embedded Signup, phone-number registration, template, webhook, or message-delivery issues, include the clinic name, masked business phone number, WABA ID or phone number ID if safe to share, and the visible error code. Never email an access token or app secret.
Email WhatsApp supportMeta App Review support
Meta reviewers should use the unlisted reviewer URL, credentials, and test phone number supplied directly in the App Review submission. The review path separates the whatsapp_business_messaging send flow from the whatsapp_business_management template-management flow and includes Embedded Signup testing.
Do not use real patient information.
Privacy, deletion, and security
Use the data deletion process for removal requests. For suspected credential exposure, unauthorized access, or a privacy incident, use “Urgent security report” in the email subject and do not include the exposed secret.
Report a security concernContact
Services Licence No. 47016643 · Ras Al Khaimah Economic Zone (RAKEZ)
VUET0040, Compass Building, Al Hulaila, Al Hulaila Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates
Product and account support: [email protected]
Privacy, data rights, and security: [email protected]
General enquiries: [email protected]
ERA will acknowledge the request and confirm any information needed to investigate. Emergency medical needs must go to the clinic or local emergency services, not Flowra support.